terms and conditions
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welcome to our terms and conditions page.
we hope that all answers to your questions can be found here.
if not feel free to contact us directly.
conditions
when you have found the products, you wish to buy and put them in your cart we ask you about your personal information and credit card info.
when you accept our trading conditions and have conducted your payment you will receive an order confirmation.
all prices are in euro and include 25% VAT.
payment
petit by basics accept Dankort, Visa, Visa Electron, MasterCard, Maestro, JCB, American Express.
we never withdraw a larger amount than you have accepted to, and no fees on payments.
we only use a secure connection called SSL (Secure Socket Layer) protocol which ensures that your payment cannot be read by a third party.
delivery
we send all our packages 100% free of shipping with GLS and you can choose any shipping address you want.
when we receive your order, we strive to ship within the first 24 hours of the next coming week day.
then it takes GLS 1-2 days to deliver on your chosen address.
delays during holidays/bank holidays may occur.
returns
you have 14 days to regret your purchase from the day of arrival or the day reported to arrive.
return the product to us in the same condition and quantity (with hangtags etc.) as you received it.
fill out the return form with the correct return code and send us the item within 14 days of arrival.
as soon as we receive your return, the amount will be refunded to your account.
you also have the option to cancel the order by refusing to receive the goods.
if you do this, the item is returned to us.
all freight costs for returned items are at the customer’s expense.
all parcels remain the responsibility of the customer until it is received at our returns address stated below.
note: we can only handle returned products that you have purchased through petitbybasics.com.
remember to save the tracking number.
you are responsible for the product until it arrives at our warehouse.
send the returned goods to:
warehouse address:
by basics ApS
skjernvej 59
7400 herning
danmark
cvr-nr.: DK37319732
warranty
there's always a 2-year warranty on products bought from Petit by Basics.
the warranty doesn't cover damages directly or indirectly occurred as a result of mistreatment.
personal data
when you shop at petit by basics, we ask about your personal data in order to ship our products to you.
this data will not to be given to other parties.
all data is stored safe and secured in encrypted form for 5 years, after that they will be deleted.
cookies
please be aware that you accept our personal data policy and use of cookies when you visit our site.
we do not collect data which isn't described in our personal data policy, and we do not select data without your acceptance.
for example, with signing up, buying our products or participate in a survey.